Privacy Policy

1. Introduction

FracInvest ("FracInvest", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.fracinvest.in (the "Website") or use any of our products and services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Mobile number
• Residential address
• PAN, where applicable
• Aadhaar or other government-issued identification, where legally required
• Date of birth
• Occupation
• Bank account details, where required for investments
• KYC documentation
• Nominee information, if applicable

Financial Information

• Investment preferences
• Investment amount
• Transaction history
• Payment details
• Source of funds, where required by law

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics information

Communication Information

• Customer support enquiries
• Emails
• Chat messages
• Feedback submitted through our Website

3. How We Collect Information

We collect information:

• Directly from you when you register or submit forms
• During KYC and onboarding
• When you invest through our platform
• Through cookies and website analytics
• From publicly available sources where legally permitted
• From authorised third-party verification providers

4. How We Use Your Information

We use your information to:

• Create and manage your account
• Complete KYC and identity verification
• Process investments and transactions
• Communicate investment updates
• Provide customer support
• Improve our Website and services
• Prevent fraud and financial crime
• Meet legal, regulatory, and compliance obligations
• Send important service notifications
• Send marketing communications where you have provided consent

5. Cookies

Our Website uses cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance user experience
• Maintain website security

You may disable cookies through your browser settings, although certain features of the Website may not function properly.

6. Sharing of Information

We do not sell your personal information.

Your information may be shared only where necessary with:

• KYC verification agencies
• Payment gateways
• Banking partners
• Legal and regulatory authorities
• Auditors
• Technology service providers
• Developers or SPV entities involved in the investment transaction, only where required
• Professional advisors, including legal, tax, and compliance consultants

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

6A. Website Personalisation and User Activity Tracking

To improve the relevance of our services and provide a more personalised experience, FracInvest may track and analyse your interactions with our Website. This may include the pages you visit, content you view, time spent on particular pages, navigation patterns, investment-related interests, and other activities undertaken on the Website.

This information may be used by our internal team to:

• Understand your interests and potential investment requirements
• Identify the types of real estate investment opportunities that may be relevant to you
• Provide tailored information, communications, and investment solutions
• Improve the relevance and quality of our Website, products, and services
• Better understand user behaviour and preferences

The information collected for personalisation purposes will be used primarily by FracInvest's authorised internal personnel. It will not be sold or commercially traded with third parties for their independent marketing purposes.

Where required under applicable law, we will obtain appropriate consent for such tracking and personalisation activities. You may also have options to manage cookies and certain tracking technologies through your browser or Website settings.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Comply with applicable laws
• Resolve disputes
• Enforce contractual rights
• Meet regulatory record-keeping obligations

After the applicable retention period, information will be securely deleted or anonymised where feasible.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Update your communication preferences

Requests may be subject to verification of your identity and applicable legal limitations.

10. Third-Party Links

Our Website may contain links to third-party websites.

FracInvest is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites.

11. Children's Privacy

Our Website and investment services are intended only for individuals who are legally eligible to enter into binding contracts under applicable law.

We do not knowingly collect personal information from minors.

12. International Data Transfers

Where required for service delivery, your information may be processed using cloud infrastructure or service providers located outside India. Appropriate contractual and security safeguards will be implemented in accordance with applicable law.

13. Marketing Communications

With your consent, we may send updates regarding:

• New investment opportunities
• Market insights
• Company announcements
• Educational content
• Events and webinars

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions or contacting us directly.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any material changes will be published on this page together with the revised "Last Updated" date. Continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

16. Grievance Officer

In accordance with applicable Indian laws, FracInvest has designated a Grievance Officer to address concerns relating to the processing of personal information.

We aim to acknowledge and address grievances within the timelines prescribed under applicable law.